Canara Bank Mobile Banking
Canara Bank Mobile Banking
MOBILE BANKING
Step by Step Pictorial Guide for on boarding Mobile Banking
STEP-1
Download the Mobile B Store for android devices or App Store for iOS devices.
STEP-2
Install the application and open it.
Give all the necessary permissions when required.
STEP-3
User will be prompted to select SIM in the handsets.
The user shall select the registered Mobile Number (in Bank) for sending an SMS.
Registered mobile number is one which is updated and linked with customer ID of Bank Account Number of the customer in CBS (FP:CIM09). Ensure that the registered mobile number has valid SMS pack.
STEP-4
An OTP will be generated which will be auto-read to enter into the application.
If OTP is not read automatically, then enter OTP manually
STEP-5
User needs to create 5 digits Passcode, post which he/she will be able to Login CANDI App.
STEP-6
After creation of 5 digits Passcode, application will redirect to pre Login Page.
In this screen user name appear automatically.
Registration of Mobile Banking Process is successfully completed Now user need to enter 5 digits Passcode for Login and Activate Mobile Banking
STEP-7
After successful setting of 5 digits Passcode, Activation of Mobile Banking is compulsory.
Without Activation of Mobile Banking Customer cannot do any Financial / Non – Financial Transaction
For Activation of CANDI App user needs to set6 digits MPIN.
STEP-8
After successful setting of 6 digits MPIN, entering debit card details followed by ATM PIN is mandatory.
STEP-9
After Activating Mobile Banking App, by default Primary Account will be shown.
If customer wants to add more account linked to same customer
ID, Click on “Add New Account” button present in bottom.
STEP-10
Enter Account Number which you want to add and then re-enter the same and tap to continue.
Make sure entered account number is linked with the same customer id in CBS which is used while on-boarding.
Maximum 4 accounts can be added in CANDI App which is linked to the same customer ID.
Mobile banking facility is extended to following accounts for the above Mentioned customers:
CASA accounts – Savings Bank, Current Account and Overdraft Account.
Joint Account/s with Operating Instructions Either OR Survivor onlyJoint or First (JOF) & Joint or Others (JOO) Account Number can be added.
Pre-Requites:
Smart phone
Internet Connection
Sufficient Balance to send SMS (Carrier charges by Network Operator)
Sufficient storage to download application (Approx. 10 MB)
Active Debit Card for activation.
Customer to ensure the below UPI guidelines to avoid inconvenience:
1 Please keep the UPI PIN ready before initiating UPI transaction.
2 If you don’t remember the UPI PIN please reset the UPI PIN using your Debit Card in any UPI App.
3 If you have newly on-boarded for UPI, there is a limit of Rs.5000/- for 24 hours from the first transaction.
4 Please ensure Balance in the Account, before initiating payment.
5 If your UPI is blocked for wrong pin, it will be unblocked after 24 hours. You can reset the UPI PIN using your Debit Card in any UPI App.
Why Rooted devices are harmful and What are the security risks!!
May bypass inbuilt security features of Android OS
May override prevention techniques of installing Malicious apps
Untrusted Apps can be installed from unknown sources
Phone becomes more vulnerable to malwares and hacking
Malwares can gain root access to perform malicious actions
Hackers may use malicious apps to steal sensitive personal data like login details, passwords, OTP, PIN, Card details and even payment details
Might become unable to take future Android updates
Might even grant complete access to hackers of the phone and data stored
Might lose access to high security apps
Device and OS warranty might be void
Biometric Authentication Terms & Conditions
These terms and conditions (“Terms”) apply to and regulate the use of Biometric
Authentication service (“Biometric”) provided by Canara (“the Bank”). Biometric
Authentication is a user identity verification process that involves a biological input or the
scanning or analysis of some part of the body which includes but not limited to Fingerprint
scanning (known as Touch ID) and Face ID. The Biometric service is provided as part of the
Bank’s Mobile Banking service, and shall be read in conjunction with the Terms and
Conditions of Access, Canara Bank Online Banking Services. In the event of any conflict or
inconsistency, these Terms shall prevail over all other Terms and Conditions to the extent
of such conflict or inconsistency. You must accept and agree to these Terms before you
are able to use the Biometric service. By accepting and agreeing to these Terms, you
acknowledge and agree that you have successfully registered/ activated the Biometric
service and Biometric registered in your device/mobile can be used to access the Bank’s
mobile banking application services for transactions such as login, account inquiry and
serves as an instruction for any other transactions as may be determined by the Bank at its
absolute discretion from time to time using the fingerprints/face registered with your
mobile device.
1. You understand the need to protect your mobile device. Once your mobile device is
successfully registered with the Biometric service, your Bank’s Application services can be
accessed with the fingerprints/face registered in your mobile device.
2. In registering for the Biometric Touch ID you expressly consent for the Touch ID to be
applied across all of your Canara Bank access by enabling it within the Bank’s Application
on your device.
3. You are advised NOT to register any third party(s)’s fingerprints in your mobile device or
any third party(s) face with the Application, as by such registration, the third party(s) will
be able to access your Bank’s Application, to which the Bank shall not be held responsible
whatsoever for such access or any losses or damages incurred by you as a result of such
access authorized by you.
4. You acknowledge and agree that, for the purposes of the Touch ID service, the
Application will be accessing the fingerprints/face registered in your mobile device, and
you hereby consent to the Bank accessing and using such information for the provision of
the Biometric authentication service.
5. The Bank reserves the right to add, modify, delete or vary any of these Terms
(“Variations”) at any time.
6. You agree to view these Terms regularly and your continued access or use of the
Biometric service after any such additions, modifications, deletions or variations become
effective will constitute your acceptance to the variation of these Terms.
